The Consumer may, at his/her express option, submit the resolution of disputes to an arbitration center for consumer disputes.
In compliance with article 18 of Law no. 144/2015, of September 8, it is hereby informed that the Alternative Dispute Resolution bodies are those on the following list:
Lisbon Consumer Conflict Arbitration Center (CACCL)
Rua dos Douradores, n.º 116, 2nd floor
1100-207 Lisbon
+351 218 807 030
www.centroarbitragemlisboa.pt
National Center for Information and Arbitration of Consumer Disputes (CNIACC)
Faculty of Law – New University of Lisbon
Campolide Campus
1099-032 Lisbon
+351 213 847 484
www.arbitragemdeconsumo.org
Porto Consumer Information and Arbitration Center (CICAP)
Rua Damião de Góis, n.º 31, Loja 6
4050-225 Porto
+351 225 508 349
www.cicap.pt
Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)
Business Nest Building
Penha road
8005-131 Faro
+351 289 823 135
www.consumidoronline.pt
Coimbra District Consumer Conflict Arbitration Center (CACCDC)
Av. Fernão Magalhães, n.º 240, 1st floor
3000-172 Coimbra
+351 239 821 690
www.centrodearbitragemdecoimbra.com
Madeira Consumer Dispute Arbitration Center (CACCRAM)
Rua Direita, n.º 27, 1st floor
9050-405 Funchal
+351 291 215 070
www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court (CACCVA)
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
+351 253 422 410
www.triave.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)
Rua D. Afonso Henriques, n.º 1 (Ed. Parish Council of the Sé)
4700-030 Braga
+351 253 617 604
Av. Rocha Paris, n.º 103 (Vila Rosa Building)
4900-394 Viana do Castelo
+351 258 809 335
www.ciab.pt
Arbitration Center of the Autonomous University of Lisbon (CAUAL)
Rua de Santa Marta nº. 56 – 1st
1169-023 Lisbon
+351 213 177 603
http://arbitragem.autonoma.pt/home.asp
With regard to disputes arising from the supply of goods or provision of services through the MEGA-MANIA website, or any other electronic means, the consumer may also resort to the European Online Dispute Resolution Platform, available at https:/ /webgate.ec.europa.eu/eproposalWeb/
Data taken from the list of Alternative Consumer Dispute Resolution entities on the website of the Directorate-General for Consumers in February 2017. You can consult the updated list at www.consumidor.pt.